Tuesday, May 21, 2013

HELP! I am Having Trouble with the Image Preview Function

One of the benefits of using our website for custom picture frame design is it's preview feature. We offer the ability to upload a jpeg of your artwork and visualize it in the frame treatment you create before placing an order. 

It is an easy and accessible way to frame from the comfort of your own space and schedule. 

Here is an example of how it works.

Within the workflow, we give the prompt: "Would you like to preview your art in the frame?"
Hit 'browse", select your file, and upload into the frame treatment. It's the starting point for
customizing frames, boards, glazing and image sizes.

Once the image upload is complete, enter it's dimensions and proceed through the workflow.

Lately, we've been receiving feedback that this preview feature is problematic. We are aware that our site is not compatible with some of the latest browsers and are working on a major upgrade that our team is working to implement by mid-July (I'll keep you posted on that one). 

In the meantime, I'd like to pass on some advice from our Customer Service team.

If you are experiencing trouble using the latest versions of Safari, Chrome or Firefox, try using an earlier version to see if that helps with the compatibility issue. If the issue persists, try using Internet Explorer. If you are using Explorer and still experiencing difficulty uploading, please go to the address line a the top of the web page and click the compatibility icon. That should make your system work with our web site.

I truly appreciate your patience with this feature and if you need further assistance, call us at (800) 537-0944, M-F, 8:30 -5:30 EST.

On a totally different note, I want to close this blog entry by extending our sympathies to the victims of the devastating Oklahoma tornado.  Our thoughts and prayers are with you.


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