Monday, May 13, 2013

Help! How Do I Add Frames to the Shopping Cart?

I’m trying to place this order and your site won’t allow me to place my frame package in the shopping cart? What do I do?

Problem Order - See messages below configuration.

Thank you for contacting us about the problem you are having ordering on the website.  When there is not an option offered to “Add to Cart”, there is some type of material constraint with the order. 

I created a quick sample to illustrate. This screen capture from the "Review Configuration" page advises the customer to resize the art work or remove item: in this case the issue is with the mat board. 

Our website will not process requests for mat boards over 30" x 38". If the frame size is over 72 united inches (length + width) the website will also prevent orders for both acrylic and mounting board from being placed. 

Large, assembled wood frames over 54 united inches will be subject to an oversize shipping and handling fee, even in instances where free ground shipping applies. We can avoid this charge by shipping your wood frames unassembled. Metal frames are always shipped unassembled regardless of the size. 

Here is a screen capture of an appropriately sized frame package. Notice the blue button?

For more details, visit our Shipping Information page.

Make sense? Let me know if you have any questions.  

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