Thursday, February 18, 2010

A Very Nice Note

Every morning, I get up early, pour myself a cup of coffee, and check my email, Facebook, etc. Today, I had the most delightful message from a long time customer that I would like to share. It’s just so cool! Totally put me in a Good Frame of Mind! Here is the note:

Dear Laura - I just (finally!!) read your home page. Sends goose bumps down my spine to realize it was AFS sales that I used to buy from when I was a teenager just starting out in photography! Now (too many!) decades later I have still been buying from you for all my framing needs. I've never even considered going anywhere else!

Just thought you might like to know that you have a (very) loyal customer who took a chance on your family business back in the late 70's and still goes to you now for my framing needs! I've never thought of actually coming to a 'store' that I order from, but in your case I think I should plan on a special 'field trip' to see you all in person! Can't quite believe it was AFS sales I bought from all those years ago and that it is American Frame I've been buying from for last 5 plus years! Just how cool is that! I always prefer to buy from family owned business, but never quite thought I would have a 30 year relationship!

So please keep up the great work - and let’s continue to do business for the next 30 years (albeit we will be moving 'a tad' more slowly in 2040!!!)

Love your stuff, your attention to detail, your response to questions, and your dedication to customers. That you are the same store I am sure I ordered from long, long before the internet was invented is just amazing! Maybe I can get a chance to drive out and put in a big order in person. Would be grand to meet you and the staff!

1 comment:

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